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Initially I was so nervous about switching from Micros to HungerRush – change is uncomfortable, no matter what the situation is, and I was very accustomed to the Micros system. Once the installation and training began, I KNEW we had made the right decision. The installers were extremely knowledgable, professional and very detailed. Beyond that, they were also very helpful and friendly, always going above and beyond for us during the installation process. They broke the language down so that it wasn’t super tech-y; we could easily understand everything they showed us. I was so impressed. They treated our staff like family. HungerRush’s communication and customer support are both amazing; they are #1 in customer support over any other company I have dealt with. HungerRush is just a better system, what else can I say? FIVE THUMBS UP!
Thanks to having 5,000 loyalty program customers stored in HungerRush, we were able to quickly communicate the new curbside pickup and no contact delivery options. Getting the word out through email and Facebook has increased our business by 75%.
Online ordering has resulted in improved profit margins for Pizaro’s Pizza, as well as an increase in customer satisfaction and repeat business.
Since implementing online ordering, our average check size has increased by $3.50 as compared to orders that we take over the phone.
We thought some of our call-in business would transfer to online but adding online ordering capability just added more sales. We had to rebuild the layout of our kitchen to avoid bottlenecks and improve the flow just to keep up with the additional orders.
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